We want you to feel confident when subscribing to Amoro. If something goes wrong, we're here to make it right. Please read our full refund policy below — it's straightforward and fair.
We assess every refund request fairly. Below are the conditions that determine whether your request will be approved or declined.
Each plan carries the same core 7-day refund window, but there are a few important distinctions to know before you subscribe.
| Plan | Billing Cycle | Refund Window | Partial Refund | Cancellation | Eligibility |
|---|---|---|---|---|---|
| Free | — | — | — | Anytime | N/A – Always Free |
| Spark (Monthly) | Monthly | 24 hours from purchase | Not available | Before next renewal date | Eligible (within window) |
| Flame (3-Month) | Every 3 months | 24 hours from purchase | Not available | Before next renewal date | Eligible (within window) |
| Eternal (Annual) | Yearly | 24 hours from purchase | Not available | Before annual renewal | Case-by-case after 24 hours |
| Boosts / Add-ons | One-time | Unused only | Not available | Not applicable | Only if completely unused |
| Promotional Plan | Varies | Not eligible | Not available | Before next renewal | Not Eligible |
The process is quick and completely handled by our billing team. Here's exactly what to do.
Send a refund request to billing@amoroapp.com from the email address registered on your Amoro account.
Mention your registered email, order/transaction ID, the plan you purchased, and a brief reason for the refund request.
Our billing team reviews every request within 2 business days and may reach out if additional information is needed.
Approved refunds are credited to your original payment method within 5–7 business days, depending on your bank or payment provider.
Please review these exceptions carefully before submitting your refund request, as they affect a number of common situations.
Subscriptions purchased through Apple App Store or Google Play are governed by their respective refund policies. Amoro cannot process refunds for these transactions — please contact Apple or Google directly.
To avoid being charged for a renewal, you must cancel your subscription at least 24 hours before the renewal date. We send a reminder email 3 days in advance.
If your account is suspended or permanently banned due to a violation of Amoro's Terms of Service or Community Guidelines, no refund will be issued for any remaining subscription period.
Refunds are processed in the original currency of purchase. Amoro is not responsible for any exchange rate differences or foreign transaction fees charged by your bank.
If a free trial automatically converts to a paid subscription, you have 48 hours from the conversion date to request a refund — provided no premium features were used post-conversion.
Any subscription activated using gifted credits, referral rewards, or promotional codes is not eligible for a monetary refund. Credits may be reissued at Amoro's discretion.
Initiating a chargeback with your bank without first contacting Amoro's billing team may result in permanent account suspension. Always contact us first — we're here to help.
Amoro reserves the right to update this refund policy at any time. Changes take effect immediately upon posting. Continued use of the service constitutes acceptance of the updated terms.
Can't find what you're looking for? Check these common questions or contact our billing team.
Once your refund request is approved by our billing team, it typically takes 5–7 business days for the amount to appear back in your account. The exact timeline depends on your bank or payment provider and is outside our control. We'll send you a confirmation email as soon as the refund is initiated on our end.
First, check your subscription status in the app under Settings → Subscription. If cancellation didn't go through, please email billing@amoroapp.com with your transaction ID. If the cancellation was confirmed before the renewal date, this is a billing error and you will receive a full refund. We take such cases very seriously and resolve them as a priority.
If you accidentally purchased the wrong plan and haven't used any premium features yet, contact us within 7 days and we'll do our best to issue a refund and help you get on the right plan. We handle these cases with flexibility, especially for first-time subscribers.
No. Cancelling your subscription stops future renewals but does not automatically trigger a refund for the current billing period. If you believe you are eligible for a refund based on our policy above, you need to separately email our billing team with your request. Cancellation and refunds are two separate processes.
Unfortunately, no. If your subscription was purchased through the Apple App Store or Google Play Store, the transaction is processed by Apple or Google, not Amoro. You'll need to contact Apple Support or Google Play Support directly to request a refund. Their policies and timelines will apply. We're happy to provide supporting documentation if needed.
Please include: (1) Your registered Amoro email address, (2) Your transaction or order ID from the confirmation email, (3) The name of the subscription plan you purchased, (4) The date of purchase, and (5) A brief explanation of why you're requesting a refund. The more detail you provide, the faster we can process your request.